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When it comes to improving business processes or solving specific problems, Colleague Software takes two main approaches: Software Enhancement and Consultancy (Paid). While both can be effective, they are fundamentally different in their nature and implementation.

A software enhancement is a modification or addition to a software product that improves its performance, capabilities or usability. It is usually implemented as a new feature or an improvement to an existing one, and is often released as part of a software update.

Software enhancements are typically developed by the software vendor and made available to all users of the product. All customers can submit enhancement requests; however, implementation is not guaranteed and time frames are subject to demand.

Consultancy is a service provided by a consultant, offering their expertise and knowledge to help a business solve a specific problem or achieve a particular goal. This work is paid for on a project basis, per the daily / hourly rates below.

The team at Colleague can provide a wide range of services, from business analysis (reporting) to technical implementation of bespoke modifications. We also offer training, mass data modification and custom automations.

We work closely with the customer to understand their needs and challenges, and develop customised solutions tailored to their specific requirements.

Your support agreement gives you unlimited access to the Support Team for technical support queries, software updates, bug fixes, and access to a knowledge base and other resources. Any customisation to the system is outside of this scope.

A software enhancement is an improvement to a software product, while consultancy is a service provided by a consultant to help a business achieve a specific goal. We hope this clarifies the difference between the two.